Asheville Regional Airport

Passenger Services

 Click on a question below to view the answer.

What are the operating hours for the airport?

  • The airport remains open 24 hours a day, seven days a week. 

What are the operating hours of the restaurant?

  • The restaurant opens at 4:30 a.m. and closes 30 minutes prior to the last scheduled departure of the day. 

How do I get to the airport?

  • Find directions here.

Why is the parking lot always so full?

  • The number of passengers traveling through AVL has been at record highs in recent months, which means more people are parked in the lots. Also, many of our travelers are away for extended periods of time, and with overlapping travel schedules, the lots can become quite full. If you plan to park and fly, we recommended giving yourself a little extra time to find a spot.

How much does parking cost?

Visit our parking page for parking rates and other useful information.

Can I park my RV in the airport parking lot while I travel?

  • Yes, if space is available in one of the lots. Please contact Standard Parking at 828-209-2126 for more information.

Do you have computers for passenger use?

  • No, but we do have free Wi-Fi throughout the terminal. And if you need something printed out, or information about the area, please visit our Guest Services Center in Bag Claim. 

Do you have power outlets in the gate areas?

  • Yes! There are also power outlets available at the Recharge Station, located post-security, and at several café tables, benches and in the Business Center located near Gates 1-3.

Does AVL have internet access?

  • Yes! Free Wi-Fi is available through the terminal. Wired Ethernet connections are available at the Recharge Station, located post-security. 

Do you have an information center at the airport?

We sure do! We call it our Guest Services Center.

Is there a USPS mailbox at AVL?

  • Yes, in the main lobby area of the terminal, near the Art Gallery.

Can I purchase postage at AVL?

Is there an ATM at AVL?

  •  Yes, in the main lobby area near the security checkpoint.

Where can I purchase a newspaper?

  • Newspapers are sold in the gift shop in the main lobby area of the terminal, and at the post-security concession area.

Where are the designated smoking areas?

  • AVL is a smoke-free facility. Smoking is prohibited in all public areas, including restaurants and bars. Designated outdoor smoking areas are clearly marked outside the terminal.

Can I escort a minor traveling alone or another person requiring assistance to their gate?

  • Most airlines will provide a gate pass for a friend or family member to accompany a traveler with medical, parental, or other specific, verifiable need to do so. Check with your airline for more information.

What kind of ground transportation is available?

  • Taxi cabs, limousines, car services, hotel shuttles, and bus lines all provide transportation to and from AVL. Rental cars are also available. Contact Guest Services for more information. 

Where do I pick up arriving passengers?

  • Bag Claim, at the far (South) end of the terminal, is the designated area for picking up arriving passengers. You may park in Short-Term parking and meet your passenger inside the terminal, or, if you wish to remain inside your vehicle, we offer a free cell phone parking lot. Please note that vehicles may not be left unattended curbside, or they may be ticketed and/or towed.

Can you page my party in the airport?

 Yes, contact Guest Services for paging assistance.

Are there any hotels near the airport?

Where can I file a complaint?

  • We would like to hear your questions, compliments, and complaints regarding your travels through AVL. You may send those comments to pr@flyavl.com. If you prefer, you may mail your comment to:

Asheville Regional Airport Authority
Attn: Public Relations
Terminal Drive, Suite 1
Fletcher, NC 28732

  • You may also complete our online passenger survey to share more details about your experience.
  • If the issue is airline-related (fares, service, flight schedules, or personnel), you may also wish to send a comment directly to the airline.

 

Do you have a lost and found department?

  • Yes. If you believe you left something in the airport terminal, contact Lost and Found at 828-684-4577.
  • For items left on airplanes, please contact your airline.

What happens if a flight is diverted to Asheville or if there is a tarmac delay?

Flight diversions to Asheville or tarmac delays do happen occasionally, and we are more than happy to assist travelers whose flights have been re-routed to AVL, whatever the cause. Our Guest Services Center can help answer questions for diverted passengers, and we even have an Aircraft Diversions Emergency Contingency/Tarmac Delay Plan for those who would like to view all the details of how we are equipped to handle such situations. 

As required by the US Department of Transportation, below is a list of Ground Service Equipment at Asheville Regional Airport:

US Airways Equipment List

Allegiant and Regional Elite Equipment List

Does the Asheville Airport have a USO lounge?

Unfortunately, because we're a smaller airport, we don't currently have a USO (United Service Organization) in our terminal.