Seeking Volunteers: How (and WHY) Flights are Oversold

If you’ve ever flown for the holidays, during spring break, or on a peak summer travel day, you’re all too familiar with the gate agent making the announcement that the flight is oversold and they’re seeking volunteers. Most of the time, someone catches a later flight and gets a lovely incentive from the airline to do so. It’s not uncommon to hear various passenger perspectives on why or how this could happen, but it’s never a mistake. Many airlines oversell hundreds of flights as a revenue maximization tactic.  It’s smart business!

Here’s why. People miss flights. Most flights that are booked full never actually leave the gate full. Passengers miss flights for thousands of life-related reasons and airlines track this. Each flight is different, but airlines always mathematically estimate how many people won’t show up for a flight based on historic data and other situational information. They take advantage of this data in an effort to maximize revenues, because once a flight departs, empty seats mean lost revenue that can never be regained. 

A simplified example may help explain.  If one flight has had two people not show up every day for a year, that flight may be marketed to sell 2 more seats than the aircraft holds. Depending on the route and aircraft type, airlines may choose to oversell by as little as one or in excess of a dozen. Again, this happens because if they only sell to capacity, and the people that don’t show up end up getting refunded, that’s lost revenue. Of course, there are many situations where airlines won’t oversell a flight at all because the odds of everyone showing up are very high.

There are other reasons that your flight could end up oversold. There can always be a last minute swap to a smaller airplane for operational reasons. If there’s a cancelation or an irregular situation, airlines could overbook flights that they might not normally overbook in an effort to get everyone where they need to go. It is also possible that the weather may impact whether or not a flight can be oversold.

The good news is that it is very rare for a passenger to be unwillingly removed from a flight because it was oversold. Most of the time it’s a win-win situation:  when flights are missed, the airlines are able to ensure full flights, and nearly all the time, airlines will find passengers who will happily volunteer for a later flight in exchange for incentives such as some cash or flight vouchers. So listen up the next time you’re in the gate area.  When you hear, “Seeking volunteers,” will you raise your hand?  It could be worth it!

AVL goes to D.C.



When Allegiant announced that they were starting a summer seasonal non-stop flight from AVL to Baltimore Washington Thurgood Marshall International Airport (BWI), it was great news for WNC air travelers!  A quick and easy flight to the Washington, D.C. area has been on our “wish list” for many years.

After the announcement, we learned that some travelers did not know that BWI is an easy gateway to Washington, D.C.  So, we decided to investigate.  A team of AVL staff, a representative from our Convention and Visitors Bureau, a representative from Allegiant and several local media personalities boarded the inaugural flight to BWI from AVL on May 19, 2016.  Our mission?  Document the experience of flying non-stop from AVL to BWI, and share the details about how easy it really is with travelers in our region.

Was the experience easy?  Was it efficient?  Would we do it again?  Yes, yes and YES!

Here’s what we learned:

  1. The non-stop flight to BWI from AVL departed on Thursday morning, May 19 at 8:45am, and just 59 minutes later, we landed in Baltimore.  A one-hour flight – so easy!
  2. When we walked off the plane, the airport was welcoming and easy to navigate.  A quick walk (literally a few minutes) later, we exited the terminal and found shuttle buses waiting for us.  The BWI shuttle buses that run between the airport and the MARC station (Maryland Transit Administration commuter rail) operate every 6 minutes.  We hopped right on the bus.
  3. Five minutes later, we arrived at the MARC/AmTrack station.  (Side note – this train station offers connections to Washington, D.C., Philadelphia, New York City and more.)  The commuter train (the “MARC Red Line”) travels directly to Washington, D.C.’s Union Station.  The trip is about 30 minutes, and these trains leave the station about every hour.  We waited a little while, and then hopped on the train and headed to D.C.
  4. When we got to Union Station (the train station in Washington, D.C.), we walked outside and … Tah, Dah!  The Capitol Building was a few blocks ahead.  We made it to Washington, D.C. in just a few hours.  And everyone agreed that the trip was super easy.

Once we got to D.C., we were reminded about the city’s historic grandeur.  There are so many amazing sights to see, from the Capitol Building and the Supreme Court, to the Washington and Lincoln Monuments.  War Memorials are everywhere, and in between the Capitol and the Lincoln Memorial are many Smithsonian Museums (like the Air and Space Museum and the Natural History Museum).  There’s the Washington Zoo, The White House, Arlington National Cemetery, and more.  Most of the museums, the zoo and tours of the government buildings are free.  Washington, D.C. is a wonderful place for a long-weekend getaway, or a week-long family vacation.  Here’s a link to more information about things to do when you visit D.C.:  WASHINGTON.ORG

The non-stop flight from AVL to BWI/DC area is a wonderful addition for WNC travelers this summer.  Don’t wait – book soon!  ALLEGIANT.COM


What’s the Difference: Regional vs. Network Airlines

“Welcome aboard flight 5429, operated by PSA airlines, we’re happy to have you with us today.” Whether a road warrior or an infrequent traveler, odds are you’ve heard an announcement just like this. Why is your flight being flown by an unfamiliar airline? For decades, network airlines (you know, very familiar airlines like American, Delta and United) have used regional airlines with smaller aircraft to feed their hubs from smaller cities and to serve routes that aren’t large enough for a mainline jet.

Regional airlines generally fly aircraft between 50 and 76 seats, while most mainline airlines fly aircraft with 100 seats or more. Because the aircraft have so few seats, the cost for mainline (network) airlines to operate them could make them uneconomical. Regional airlines instead operate these planes at costs that are more economical to fly. They generally don’t have some of the expenses that mainline carriers incur by virtue of flying larger aircraft. For example, ExpressJet doesn’t own any hangars that can house a 747, nor do they have the tools to work on massive 777 engines. Pilots and flight attendants generally start their careers at regional carriers and move up to mainline as openings become available. Regional airline flight crews and mechanics go through all of the same rigorous training as the mainline carriers.  Some regional airlines are actually wholly-owned subsidiaries of the mainline carrier.

There are nearly 30 regional airlines in the United States. Smaller airplanes don’t necessarily mean smaller businesses. Some, like SkyWest and ExpressJet, are actually larger and have more aircraft than many airlines that fly larger planes. There are many ways their contracts to fly are negotiated, but in a nutshell, the mainline airlines like Delta pay regional airlines like ExpressJet to operate flights on their behalf. The way the regional airline gets paid by the mainline carrier is subject to the contract between the two airlines, which is often broken down into groups of aircraft. A regional carrier with 30 planes can have 3 sets of 10 planes, with each set operating under a different contract for the same mainline carrier.

The most noticeable difference to the passenger between a regional airline and a mainline airline is the size of the aircraft. In most cases, everything else will be the same: The aircraft will be painted in the mainline airline’s colors and will fly routes for that airline as if it were one of their own. The mainline carriers want passengers to experience the same product benefits on their regionals as they do on their mainline flights. There are now more regional jets with features like first class and Wi-Fi than there have ever been and the number continues to grow.

Without regional airlines, there would be hundreds (yes, hundreds) of cities that simply wouldn’t have air service. Smaller aircraft allow the airlines to fly to smaller cities and to have added schedule flexibility. Regional airlines have been an integral part of the air transportation network for decades and will continue to serve smaller cities well into the future.

What is Leakage? Why is it important?

Leakage is an air service development term.  We thought we’d help educate you about why it’s important.

Let's talk leakage. Surely everyone is familiar with leaks of some kind. We've all had a leaky faucet or a flat tire. Leakage, as most know it, is something escaping from where it should be confined. Whether the thought of a leak makes you think of water, air, or something else, the general concept is likely the same. In the airport world, leakage is what occurs when passengers from one airport's core market drive to another airport to catch a flight. 

In the vast majority of leakage situations, passengers from smaller cities drive to larger cities to fly. This can happen for many reasons. Some drive to the larger airport to catch a nonstop flight, as opposed to a connecting flight from their hometown. Others may hit the road as the result of a lower fare to their final destination. Ironically, many people who drive hours to save money on their fare may or may not save any money at all after adding up the value of time spent, gas, and other expenses associated with traveling to a farther away airport.

Why should you care about leakage? What’s the big deal? Thinking locally, the Asheville Regional Airport leaks passengers primarily to Charlotte and, to a lesser degree Greenville and Atlanta. While our flight options and passenger numbers continue to grow, there still exists a fair number of people who opt to fly from another airport. When someone who lives closer to Asheville drives to Charlotte to fly, they’re actually contributing to the reason they chose to drive in the first place.

Let us explain.

As more people fly from our local airport, the airlines add bigger planes and flights to new places; each of which tends to lower fares over time (think supply and demand). This also increases opportunities for visitors and business travelers from other places to come to our region and spend money. The money you spend on your ticket ultimately puts more money into the local economy. Leaving the area to fly has the opposite effect. Fewer passengers leads to fewer planes, fewer destinations and higher fares… it’s a vicious cycle!  Right now, AVL is in a position in which airlines are offering excellent connectivity, more seats on larger planes, and yes, the planes are pretty full.  The region’s air travelers are using AVL more than ever before, which is great news!

We hope this information helps you understand why we ask our region to “check AVL first.”  The next time you’re about to book a flight from another airport, think about how much you’ll actually be saving and if your time is worth it. Of course, if you’re saving hundreds we don’t blame you. But if the savings isn’t that great to fly from an airport that’s two-hours away, it’s probably worth thinking twice about that 4 hours in the car — for you, and for your local economy! 

Let’s Talk Drones

By now, almost all of us have heard about drones – you know, unmanned aircraft. You might’ve seen a news story about them, heard of their military use, or seen some teenagers flying one in the park. The FAA recently announced that the number of registered drones has surpassed the number of registered airplanes in the United States. As the many uses of drones evolve, it’s becoming increasingly apparent that they’ll be in the skies for quite some time. While they may be small in size, these remote controlled flying machines have been causing quite the stir.

What exactly is a drone? In laymen’s terms, a drone is any unmanned flying machine that can be controlled remotely or with the aid of an onboard computer. Depending on who’s talking about them, you might also hear a drone referred to as a quadcopter, a “UAV” (unmanned aerial vehicle) or UAS (unmanned aerial system). Most civilian drones are relatively small—no more than a few feet in diameter and less than 50lbs. Some commercial and military models, however, have wingspans of up to 55 feet, feature jet engines, and can fly over 12,000 miles. Drones have been around for over a decade, but their popularity has skyrocketed in recent years with estimates of over 2 million units sold in 2015, up from roughly 300,000 in 2013.

As drone numbers continue to grow, so do their various uses. It’s not uncommon to see drones used for aerial photography, surveying and even search and rescue. Some companies like Amazon are even seeking approval to use them for urban package delivery. Add in the number of recreational users zipping them through the skies for sheer enjoyment, and it’s easy to see how the drone population is soaring. They’ve proven to be great assets to many companies and allow many jobs to be completed faster, cheaper, and safer than ever before. Any enthusiast will tell you that drones are a blast to fly and some of their autopilot abilities certainly give them a “cool” factor. More than 325,000 people have now registered drones.

There are so many drones flying that ensuring they safely share the skies with airplanes has become a focus of the FAA. At any given moment during the day, there are roughly 7,000 airplanes flying in U.S. airspace, along with an increasing number of drones. Every month in our nation, there have been roughly 100 pilot reports of drones flying in close proximity to their aircraft. These situations generally happen when a drone is being flown too close to the approach or departure paths of an airport. That said, there have been zero collisions between drones and aircraft. There are FAA guidelines for drone or model aircraft operations that exist to prevent such instances and the FAA continues to adapt their regulations to ensure that drones and aircraft share the skies safely.

If you own a drone or are looking into purchasing one, the FAA website provides everything you need to know to safely operate your aircraft. As of December 2015, all drones between .55lbs and 55lbs must be registered online with the FAA before flying them outdoors. Drones over 55lbs must go through the standard aircraft registration process, just like an airplane. Any U.S. citizen over the age of thirteen can register a drone and the FAA even has an online chart for helping you determine whether or not your drone needs registered. Registration is just one of what will likely be many steps taken by the FAA to help drone users safely share the skies with aircraft.

Some of the most commonly communicated safety rules include:

Never fly above 400 feet (measured from ground level)

Always fly within your visual line of sight

Do not fly within 5 miles of an airport

Do not fly above stadiums or public events

Additional rules apply to commercially operated UAS, and it is the operator’s responsibility to be educated and in compliance.

Lastly, while the FAA is working hard to define its regulations regarding drones, it is very important for drone owners to understand that there are state and local laws pertaining to operation of drones, as well.  The North Carolina Department of Transportation Aviation Division is ahead of the curve in its efforts to educate UAS owners and operators, and they offer a robust on-line program that educates about how to legally operate drones in North Carolina.  Learn more here.

Large and small, fast and slow, drones are here to stay.  Do your part and familiarize yourself with all you need to know to operate your drone legally and safely.



From Legacy to Low Cost: How Different Types of Airlines Work

Do you ever wonder why some airlines' tickets cost so much less than others, or why some charge more for baggage and seat selection? Every business in every industry is a little different than its competitors and airlines are no exception. Within aviation, airlines are generally grouped into three categories: legacy (or “network”) airlines, low cost carriers (LCCs), and ultra low cost carriers (ULCCs). While no two airlines are exactly alike, almost all of them fall into one of these categories.

Ultra low cost airlines like Allegiant, Spirit and  Frontier have the goal of offering the lowest ticket price possible. Their tickets can be described as “no frills” and things like bags, seat selection, and onboard food and drinks generally cost extra. They are extremely cost-responsible in their operations and management, which allows them to offer the lowest airfares. By not including the cost of a bag, snacks, drinks, in-flight entertainment, and other amenities in the ticket price, these airlines can often offer extremely low fares and high value. ULCC’s generally cater to people going on vacation or enjoying other forms of leisure travel, but each one does so differently. Frontier and Spirit almost exclusively fly between very large markets, with at least one roundtrip flight per day, and they don’t mind adding routes that other airlines already fly. Allegiant’s core model is to fly from small- or mid-sized communities (just like us) to very popular leisure destinations a few times per week. Many consider this a relatively new airline business model, but it’s more or less a refining of the low cost carrier model that some airlines have been using since the 1970s.

When we say “low cost carrier” the first airline that pops into your mind could very well be Southwest Airlines, as they’ve been flying since 1971 and touting low fares and friendly service as they’ve grown into the nation’s largest domestic airline in terms of the number of passengers carried. These days, however, the LCC category has become a bit less defined than it once was. The term actually has more to do with an airline’s operating costs than with its ticket prices, which are simply a result of the low operating costs. Frontier and Spirit were once LCCs but transitioned to become ULCCs. Other airlines in this category like JetBlue and Virgin America are regarded as low cost carriers by some and not by others. Some would say that the traditional LCC’s like Southwest and JetBlue have slowly transformed into carriers whose fares aren’t always “low” but are never “high” and include some amenities in their ticket price. As these airlines have matured, they’ve grown into having large networks with far more connecting traffic and have added passenger comforts like in-flight entertainment, which raises the cost to operate.

Last but not least, the network airlines are the mega-brands that have been around in one form or another since the dawn of commercial aviation. American, Delta, and United are the three U.S. network airlines. These are the most “evolved” airlines and have global route networks, huge hubs, huge fleets and multiple types of aircraft. With aircraft ranging from 50 to nearly 400 seats, network airlines can get you from Asheville to Shanghai, often in just one stop. They carry a wide array of passengers, including leisure and business passengers traveling domestically or internationally.  They have sophisticated products that cater to business and international travelers. First-class cabins, club lounges, in-flight entertainment and Wi-Fi have become core products for this group of airlines. They’ll happily connect you to Florida for vacation, as well as London or Boston on a last-minute business venture.

As the industry and the consumer both continue to evolve, so do the airlines. Throughout history, airlines of all types and sizes have come, grown, evolved, changed and gone. Once mighty legacy airlines like Pan Am have gone under and others like Piedmont have become part of the lineage of today’s airlines through mergers. The only constant is that regardless of your budget and destination, there will almost always be an airline built to cater to you.

A runway is important to Western North Carolina! Take a journey with us to learn why.

They say a mile of highway will take you a mile but a mile of runway will take you anywhere. When your plane takes the runway at Asheville Regional Airport, takeoff thrust is applied and after approximately one mile of acceleration, you gracefully begin to soar airborne. You didn’t just depart for Atlanta, Charlotte, Florida, New York or Chicago. You just entered the vast, global air transportation network. You could be headed to the other side of the state or the other end of the globe.

At a glance, a runway may appear to only be pavement with different colored lights and paint, but a runway is the greatest gateway to the world a community can possess, and a massive economic engine as well (to the tune of half a billion dollars in this case). At AVL, our runway allows our community to do business all over the world. It allows residents of Asheville and western North Carolina to easily venture to any point on the planet they please. Like a highway, a runway is also omnidirectional, both physically and figuratively. That same runway that lets you jet off to London for business or glide into Palm Beach for vacation also allows business travelers and visitors from far away places to come to our community. It lets them invest in our region — our families, businesses and quality of life — by bringing their own business here, visiting WNC to shop or sight-see and to experience this amazing region we call home.

It’s for all of these reasons that the runway at AVL is worthy of our care and attention. Right now, we’re in the third of four construction phases that will result in a brand new runway, which translates to new opportunities for WNC. Starting this month and continuing over the next year, you’ll be able to see the construction of the new runway here at AVL as your flights take off and land on a temporary runway that is serving as a literal stepping stone to the future.

Near the end of 2017, you will board a jet at Asheville Regional Airport. When your plane crosses the threshold of the runway and takeoff thrust is applied, you will accelerate down the smooth pavement, passing lights and runway markers, knowing that this mile of runway is taking our community higher and is giving you the power to go anywhere.

Please take a moment to learn more about our important runway project, titled "Project SOAR."

What is that Unidentified Flying Object coming in for a landing at AVL?


At Asheville Regional Airport, we sometimes receive phone calls or emails that sound something like this:  “I saw a large, unmarked white … plane, I think … flying really low around the airport.  It made a loud rumbling sound, and it seems to be circling.  What is it, and why is it here?”

Or this:  “Was that a helicopter or an airplane I saw land at the airport today?  It didn’t look like any airplane I’ve ever seen – it had wings, but it also had propellers like a helicopter.”

Or even this:  “Can you tell me what the low-flying, small aircraft flying in formation were, and why they were here?”

If you look to the skies, on a pretty regular basis around the airport you will see many different kinds of military aircraft.  And this doesn’t make sense to many people – we don’t have any military bases in western North Carolina!

But think about this:  our military service men and women who fly military aircraft must continually train, build their hours in the air, and fly in different types of airspace and environments.  Asheville Regional Airport is a high altitude airport in the eastern U.S., located within mountainous terrain.  We are great training ground for the military.

There are several military bases located within an easy hour or two flight from AVL – from Florida to the coast of North Carolina.  We’ve even seen military aircraft here all the way from California!

So, yes, you are sometimes seeing unusual aircraft in the skies (at least unusual for our area).  However, when you call and ask us what aircraft are flying on a particular day, or where they are from – we may not be able to answer your question.  Flight plans do not have to be filed with us ahead of time, and often, when military aircraft arrive in town, we are as delighted and surprised as you are!    (Note:  The Federal Aviation Administration Control Tower is in contact with all pilots as they maneuver controlled airspace, and request to take off or land at AVL; however, the team of airport workers "on the ground" and in the terminal are not.  It is not uncommon to see employees at AVL with their noses pressed to glass, checking out the cool aircraft that have just arrived.)

Most often, the military aircraft are practicing take-offs and landings, so they land and then immediately take off again multiple times in a row.  These are called “touch and go’s” and are common training exercises.

The photo above is of a frequent visitor to our area – a Boeing V-22 Osprey, operated by the U.S. Marines and the U.S. Air Force.  We enjoy seeing these “UFO’s” when they come, and hope you do, too.

Buddy the Bear: Wildlife at Airports

Our airport is located in the mountains, and as such, we share our space with the critters who call WNC home.  Early this month, we had a “critter visitor” who decided to stay a while.  We named him “Buddy.”  And he’s a black bear.

Buddy climbed a tree near our parking lot one night, and hung out there for nearly four days.  You may have seen his picture on television – our friends at WLOS heard about our bear from some passengers, and gave him his fifteen minutes of fame on the evening news!

What you may not know is that we take our interaction with wildlife at the airport very seriously.  We certainly want to respect our wildlife neighbors, and at the same time, deter them from coming to the airport.  Safety is our top priority, and wildlife can cause unsafe conditions at an airport – especially if they are present in the vicinity of the airfield (or in public areas, depending on the kind of animal in that area).

Buddy the bear is a good example.  When we learned of his presence in the tree, we contacted state wildlife biologists to determine an appropriate plan to ensure public safety.  We were told that the bear would most likely leave on his own, so our public safety department monitored him closely.  Wildlife biologists were on alert to encourage him down from the tree and capture and release him, if needed.  Fortunately, Buddy got bored with the view (and maybe wanted a quieter place to rest), and headed home.

All commercial airports are required by the Federal Aviation Administration to have wildlife management programs in place.  These programs include:  (1) daily inspections of key areas at and around the airport – in which we look for things like wildlife, signs of wildlife and habitat issues; (2) wildlife control measures, such as fencing and habitat alterations; and (3) wildlife deterrent measures, such as use of “scare rounds” and bangers, which are noise tactics used to scare birds and other wildlife away from the airfield.

At Asheville Regional Airport, we work closely with the North Carolina Wildlife Resources Commission to ensure that our wildlife plan is appropriate and effective.  We train staff annually, and we inspect conditions daily.  It is our responsibility, and a part of our focus on safety.

Why should I arrive two hours before my flight? I’ve always zipped right through security at AVL!

If you’ve flown recently, you may have experienced what so many AVL travelers have experienced for years:  you quickly parked, zipped through check-in and walked right up to the security screener – no line to speak of.  You may have made it to your gate just minutes after you parked your car, plopped into a rocking chair and sent your spouse to pick up a latte at the Blue Ridge Tavern.  Nice!

Yes, this experience does exist.  Conversely, though, some travelers’ arrivals at the airport go something like this:

“Oh, my goodness!  Where am I going to park?  There are no spots right up front.  The lot is really full…  Where are all of these people going?”

Fifteen minutes later – after parking and walking to the terminal:

“Oh, geez.  Look at that ticket counter line!  Good thing I checked in on-line.  I’m heading straight to security…. Uh-oh.  That IS the security line – all the way back here near the ticket counters.  Oh, no.  My flight leaves in thirty minutes.  I hope this line moves quickly.  Where ARE all of these people going?”

Five minutes later:

“How many people are ahead?  Gosh – looks like there are about fifty people up there.”

Five minutes later (frustration is building):

“Can this line move faster?  Come ON, people.  Get those shoes off, pull out your laptop – get it ready for the bin…  Move, move, move!”

Five minutes later:

“Come on, come on, come on…  I’ve got a plane to catch!  I hope they hold the plane for me.” (editorial note:  Airlines will NOT hold the plane.)

Five minutes later:

“Ok.  Getting closer – I might make it.”

Five minutes later:

“Alright.  Shoes and jacket in the bin.  Laptop in its own bin.  Liquids in my clear, zip-top bag in the bin.  Let’s go, let’s go, let’s go…  I’ve got to board my plane.”

Five minutes later:

This traveler arrives at the gate and is the last to board her flight.  She just made it.  How does she feel?  Relieved?  Stressed?  Frustrated?  Angry?

In this situation, this traveler (let’s call her “Lisa Latecomer”) allowed barely enough time to go through all the steps necessary to travel by air.  If you count the minutes – from arrival and parking to boarding her plane, the process took about 45 minutes (not bad, really – a reasonable amount of time).  BUT – she almost didn’t make it.  What if those in the security line ahead of her were much slower about preparing themselves for screening?  What if even more travelers had arrived at the same time to go through screening?  (The line could have been longer.)

There are a few things happening at AVL that travelers should be aware of:

  1. More and more travelers are using the airport.  In fact, the airport has served a record number of passengers in the past 12 months (which is great news for the airport, our region … and hey, thank you, travelers, for “flying local”!)
  2. Airlines are using larger planes.  That means more people arrive at the airport at one time to check-in for their flights.  Hundreds more, sometimes, depending on flight schedules.
  3. The Transportation Security Administration (TSA) has adjusted staffing during peak travel times to screen the larger number of travelers as efficiently as possible.  Even with two security lines operating, only so many passengers can be screened each hour, so when lines are long, waits will happen.
  4. The TSA recently added a body scanner at AVL.  This technology improves efficiency of security screening.
  5. While TSA has not implemented a Pre Check line at AVL (this must be approved by the national Department of Homeland Security), if you are a registered Pre Check traveler, you will not have to remove your shoes, jacket or belt at AVL, which should help expedite the process.

We also know that now more than ever, there are many travelers boarding a plane for the first time – or the first time in many years – and they may not understand their role in the screening process.  These inexperienced fliers may not know that they have to remove their shoes and jackets, pull their liquids from their carryon bag to place in the bin, or other requirements.  And… please know we say this with understanding and kindness… these travelers can definitely slow the security screening process.

So – we’ve decided to help educate them.  Watch for fun signage at the airport that we hope grabs the attention of our travelers, and helps them prepare for screening while they are in line so when it’s time to be screened, the bins are ready quickly and the line moves more efficiently.

Will you have to wait in a line the next time you fly from AVL?  Perhaps.  There are definitely still times when you’ll zip right in with lots of time to spare.  But you can’t count on it.

Instead, come to the airport early (we recommend two hours before your boarding time).  Avoid the frustration and angst created by cutting it too close.  Chances are you’ll enjoy our rocking chairs, our great food (and local beer and wine, too), the view of the runway and mountains, our free wifi, and you can even get a little work done in our quiet business center.

And when you board your plane, you’ll be relaxed and ready to start your trip.