Special Needs

We work hard to meet the needs of all our passengers, which means we continue to improve the ease of access at Asheville Regional Airport. The airport campus is ADA compliant, and seeing-eye dogs and other service animals are welcome.

Click on a topic below for more information.

Accompanying a Special Needs Traveler

Security measures restrict public access beyond the TSA Screening Checkpoint to ticketed passengers only. In some cases, airlines may grant an individual permission to accompany a special needs traveler beyond the checkpoint, subject to screening by TSA. Please check with your airline for more information.

Boarding Ramps and Jetways

All jetways are located on the main level of the airport terminal and are fully accessible for the physically disabled. Boarding bridges are covered and are accessible through level-entry boarding ramps or slightly-inclined boarding ramps.

In the event that an aircraft must be boarded from the ground, a special lift device is available. Passengers requiring assistance boarding an aircraft should contact their airline.

Family Restroom

 A family restroom is located post-security adjacent to gate 3. See the map below for details.

Guest Services Center

The Guest Services Center is located in the Bag Claim area. Airport staff and volunteers are available to assist you with questions concerning transportation, baggage, airline services, concessions, and area attractions and information. Please visit the Guest Services Center page for more information.

Handicap Accessible Parking

Handicapped parking is available in designated areas of the Short-Term parking lot (located closest to the terminal) at the Long-Term parking rate. Van-accessible parking spaces, which are wider and are marked by appropriate signage, are also available. Customers must display the handicap placard while parked and notify the parking attendant when exiting the lot to receive the handicap parking rate. Visit the parking page for more information.

Handicap Accessible Restrooms

All restroom facilities are handicap accessible. See the map below for restroom locations. 

Medical Aid Services

Trained Emergency Medical Technicians (EMTs) are on staff 24 hours a day, seven days a week. If you need immediate medical assistance, please dial 911.

Click here to learn more about our Department of Public Safety.

Passenger Paging

At this time, only audible paging is available for travelers. Hearing-impaired travelers should advise their airline to ensure all announcements will be relayed appropriately. 

Service Animals

Seeing-eye dogs and other service animals are welcome in the airport. A pet relief area is located near the north entrance of the terminal. See the map below for the location. 

Passengers who have already passed through the TSA Screening Checkpoint should contact an airline representative for assistance accessing the post-security pet relief area.

TSA Screening Process

In order to assist persons with disabilities or medical concerns, the Transportation Security Administration (TSA) has developed guidelines pertaining to the screening process. For information about going through the TSA Screening Checkpoint, please visit the TSA website

TTY Communication Device

The airport has one TTY telephone device located in the non-secured (before the TSA Screening Checkpoint) area adjacent to the art gallery. See the map below for the location.

Wheelchairs

Wheelchairs are available in the terminal for passenger use. To ensure availability and timely service, please contact your airline in advance to request wheelchair assistance. Wheelchair assistance can also be requested at the airline ticket counters.