Where is the shuttled parking lot located?

The shuttled lot is located directly across the street from the main entrance.  This lot will be in operation during the construction of a parking garage, and around-the-clock shuttle service will be provided to and from the main entrance.  Visit our parking page for parking locations, rates and other useful information.

How much does parking cost?

Visit our parking page for parking rates and other useful information.

Does the Asheville Airport have a USO lounge?

Unfortunately, because we’re a smaller airport, we don’t currently have a USO (United Service Organization) in our terminal. 

Can I park my RV in the airport parking lot while I travel?

  • Yes, if space is available in one of the lots. Please contact Laz Parking at 828-209-2126 for more information.

Do you have computers for passenger use?

  • No, but we do have free Wi-Fi throughout the terminal. And if you need something printed out, or information about the area, please visit our Guest Services Center in Baggage Claim.

Do you have power outlets in the gate areas?

  • Yes! There are also power outlets available at the Recharge Stations, located post-security, and at several café tables, benches and in the Business Center located near Gates 1-3.

Does AVL have internet access?

  • Yes! Free Wi-Fi is available through the terminal. Wired Ethernet connections are available at the Recharge Station, located post-security. 

Do you have an information center at the airport?

We sure do! We call it our Guest Services Center.

Is there a USPS mailbox at AVL?

  • Yes, in the main lobby area of the terminal, near the entrance to the TSA security screening line.

Can I purchase postage at AVL?

Is there an ATM at AVL?

  •  Yes, in the main lobby area near the security checkpoint.

Where can I purchase a newspaper?

  • Newspapers are sold in the gift shop in the main lobby area of the terminal, and at the post-security concession area.

Where are the designated smoking areas?

  • AVL is a smoke-free facility. Smoking is prohibited in all public areas, including restaurants and bars. Designated outdoor smoking areas are clearly marked outside the terminal.

Can I escort a minor traveling alone or another person requiring assistance to their gate?

  • Most airlines will provide a gate pass for a friend or family member to accompany a traveler with medical, parental, or other specific, verifiable need to do so. Check with your airline for more information.

What kind of ground transportation is available?

  • Taxi cabs, limousines, car services, hotel shuttles, and bus lines all provide transportation to and from AVL. Rental cars are also available. Contact Guest Services for more information.

Where do I pick up arriving passengers?

  • Baggage Claim, at the far (South) end of the terminal, is the designated area for picking up arriving passengers. You may park in Short-Term parking and meet your passenger inside the terminal, or, if you wish to remain inside your vehicle, we offer a free cell phone parking lot just past the terminal on the right (watch for orange signs). Please note that vehicles may not be left unattended curbside, or they may be ticketed and/or towed.

Can you page my party in the airport?

Yes, contact Guest Services for paging assistance.

Are there any hotels near the airport?

Where can I file a complaint?

  • We would like to hear your questions, compliments, and complaints regarding your travels through AVL. You may send those comments to pr@flyavl.com. If you prefer, you may mail your comment to:

Greater Asheville Regional Airport Authority Attn: Public Relations, 61 Terminal Drive, Suite 1 Fletcher, NC 28732

  • You may also complete our online passenger survey to share more details about your experience.
  • If the issue is airline-related (fares, service, flight schedules, or personnel), you may also wish to send a comment directly to the airline.

Do you have a lost and found department?

  • Yes. If you believe you left something in the airport terminal, contact Lost and Found at 828-209-3660 as soon as possible.  Most items are kept for 90 days before being donated to local charities.  There are some exceptions, such as perishable items (which are discarded), monetary items, personal identification and medications (which are kept for different amounts of time, and follow-up action varies).
  • For items left on airplanes, please contact your airline.  These items will not be located in the airport's Lost and Found.  For your convenience, here are links to contact each of the airlines' on-line Lost and Found information and claim forms:  American, Delta and United.  If you have lost an item on an Allegiant airplane, please call them at 866-719-3910.

What happens if a flight is diverted to Asheville or if there is a tarmac delay?

Flight diversions to Asheville or tarmac delays do happen occasionally, and we are more than happy to assist travelers whose flights have been re-routed to AVL, whatever the cause. Our Guest Services Center can help answer questions for diverted passengers, and we even have an Aircraft Diversions Emergency Contingency/Tarmac Delay Plan for those who would like to view all the details of how we are equipped to handle such situations.

What are the operating hours of the restaurant?

  • The restaurant opens at 4:30 a.m. and closes 30 minutes prior to the last scheduled departure of the day.