Asheville Regional Airport does not discriminate against any person because of race, color, national origin, sex, creed, or handicap in public services and employment opportunities. Allegations of discrimination should be promptly reported to the airport administrator. Find out more here.
We work hard to meet the needs of all our passengers, which means we continue to improve the ease of access at Asheville Regional Airport, we work to create a welcoming and navigable environment for all, and we provide services to assist those with special needs. For example, the airport campus is ADA compliant. Seeing-eye dogs and other service animals are welcome. We provide language translation via a telephone service for our non-English speaking customers when needed.
Click on a topic below for more information. If your question is not answered here, please contact us.
Accompanying a Special Needs Traveler
Security measures restrict public access beyond the TSA Screening Checkpoint to ticketed passengers only. In some cases, airlines may grant an individual permission to accompany a special needs traveler beyond the checkpoint, subject to screening by TSA. Please check with your airline for more information.
All jetways are located on the main level of the airport terminal and are fully accessible for the physically disabled. Boarding bridges are covered and are accessible through level-entry boarding ramps or slightly-inclined boarding ramps. In the event that an aircraft must be boarded from the ground, a special lift device is available. Passengers requiring assistance boarding an aircraft should contact their airline.
A family restroom is located post-security adjacent to gate 3.
Guest Services Center
The Guest Services Center is located in the Baggage Claim area. Airport staff and volunteers are available to assist you with questions concerning transportation, baggage, airline services, concessions, and area attractions and information. Please visit the Guest Services Center page for more information
Handicap Accessible Parking
Designated handicapped spaces are located in the Parking Garage and Hourly parking lot (located closest to the terminal). All designated handicapped spaces are charged at the Daily parking rate. Van-accessible parking spaces, which are wider and are marked by appropriate signage, are also available. Customers must display the handicap placard while parked and notify the parking attendant when exiting the lot to receive the handicap parking rate. Visit the parking page for more information.
Handicap Accessible Restrooms
All restroom facilities are handicap accessible.
Medical Aid Services
Trained Emergency Medical Technicians (EMTs) are on staff 24 hours a day, seven days a week. If you need immediate medical assistance, please dial 911. Click here to learn more about our Department of Public Safety.
At this time, only audible paging is available for travelers. Hearing-impaired travelers should advise their airline to ensure all announcements will be relayed appropriately.
Seeing-eye dogs and other service animals are welcome in the airport. A pet relief area is located near the north entrance of the terminal. Passengers who have already passed through the TSA Screening Checkpoint should contact an airline representative for assistance accessing the post-security pet relief area.
TSA Screening Process
In order to assist persons with disabilities or medical concerns, the Transportation Security Administration (TSA) has developed guidelines pertaining to the screening process. For information about going through the TSA Screening Checkpoint, please visit the TSA website.
TTY Communication Device
The airport has one TTY telephone device located at the Guest Services desk in Baggage Claim.
Wheelchairs are available in the terminal for passenger use. To ensure availability and timely service, please contact your airline in advance to request wheelchair assistance. Wheelchair assistance can also be requested at the airline ticket counters.
Title VI Non-discrimination
American Disability Act (ADA) Statement
The Greater Asheville Regional Airport Authority (GARAA) respects the rights and privileges of all Patrons who enter the Asheville Regional Airport (AVL) for their travel needs. Access to use and maneuver within the airport by persons with a disability is regulated by the Americans with Disability Act (ADA) under Title II and other applicable laws and regulations.
The appointed representative to contact for all comments, complaints or inquiries regarding accessibility or other ADA Compliance issues at the Asheville Regional Airport is:
Greater Asheville Regional Airport Authority
61 Terminal Drive, Suite 1
Fletcher, NC 28732
Phone: (828) 654-3252