Frequently Asked Questions

Visit our parking page for parking rates and other useful information.

Unfortunately, because we’re a smaller airport, we don’t currently have a USO (United Service Organization) in our terminal. 

• Yes, if space is available in one of the lots. Please contact Laz Parking at 828-209-2126 for more information.

• No, but we do have free Wi-Fi throughout the terminal. If you need something printed out, or information about the area, please visit our Guest Services Center in Baggage Claim.

• Yes! You’ll find power outlets accessible in all furniture throughout the North Concourse.

• Yes! Free Wi-Fi is available throughout the terminal. 

On many devices, the connect screen may automatically pop-up when trying to use your device. On other devices, you may have to open your browser (e.g. Safari, Chrome, etc.) for the connect screen to appear.

• When the connect screen appears, complete the form and click the ACCEPT + CONNECT button to access the free Wi-Fi.
• Once you have clicked the ACCEPT + CONNECT button, you will be automatically connected to free Wi-Fi.
• If you entered a valid email address, you will immediately receive a confirmation email. Click the link we provide in your confirmation email, to access the Free Premium Wi-Fi — this gives you fast-free internet speed.
• NOTE: It is required to complete the ACCEPT + CONNECT form, before Wi-Fi is accessible.

We sure do! We call it our Guest Services Center.

• Yes, in the new ticket counter lobby. 

• Yes, at our Guest Services Center.

•  Yes, in the new ticket counter lobby.

• AVL is a smoke-free facility. Smoking is prohibited in all public areas, including restaurants and bars. Designated outdoor smoking areas are clearly marked outside the terminal.

• Most airlines will provide a gate pass for a friend or family member to accompany a traveler with medical, parental, or other specific, verifiable need to do so. Check with your airline for more information.

• Asheville Regional Airport (AVL) is served by a variety of ground transportation providers including public transportation, ride app services, taxis, private car services, hotel shuttles, rental car companies, and more. Although the airport doesn’t operate these services, we work with a wide variety of organizations to support passenger’s needs.
• The ground transportation pick up lot is located at the north end of Shuttle Lot South (located on Airport Rd./ Highway 280, south of the airport, across from the WNC Ag Center).
• The lot can be accessed via airport shuttles, which pick up on the curb outside of the ticket counter lobby and the baggage claim entrance and run continuously, or by walking down the sidewalk south of the airport terminal to the pickup area.  See the Ground Transportation page for more information. Rental cars are also available. Contact Guest Services for more information.

View the Driving Journey Map 

• Passengers can be picked up at the south end of the terminal, past the baggage claim entrance or at the north end of the terminal near the new ticket counter lobby entrance. 
  
  Please note that vehicles may not be left unattended curbside, or they may be ticketed and/or towed.

View the Driving Journey Map 

Yes, contact Guest Services for paging assistance.

• Yes, contact Guest Services for more information.

• We would like to hear your questions, compliments, and complaints regarding your travels through AVL. You may send those comments to pr@flyavl.com. If you prefer, you may mail your comment to:

Greater Asheville Regional Airport Authority
Attn: Public Relations, 61 Terminal Drive, Suite 1
Fletcher, NC 28732

• If the issue is airline-related (fares, service, flight schedules, or personnel), you may also wish to send a comment directly to the airline.
• If the issue is related to the security checkpoint, please reach out to the TSA. 

• Yes. If you believe you left something in the airport terminal, please fill out this digital form as soon as possible.  Most items are kept for 90 days. There are some exceptions, such as perishable items (which are discarded), monetary items, personal identification and medications (which are kept for different amounts of time, and follow-up action varies).
• For items left on airplanes, please contact your airline.  These items will not be located in the airport's Lost and Found.

Flight diversions to Asheville or tarmac delays do happen occasionally, and we are more than happy to assist travelers whose flights have been re-routed to AVL, whatever the cause. Our Guest Services Center can help answer questions for diverted passengers, and we even have an Aircraft Diversions Emergency Contingency/Tarmac Delay Plan for those who would like to view all the details of how we are equipped to handle such situations.

Concessions open at least one hour before the boarding time of the first departing flight of the day and will remain open through the boarding time of the last departure of the day, with flexibility for delays or irregularities.

Yes, there is a lactation suite located post-security in the North Concourse. 

Airport parking shuttles pick up in two locations in front of the terminal: at the north end near the ticket counter lobby and at the south end near the baggage claim entrance. These parking shuttles stop at the ground transportation lot as well as all of AVL's parking lots. 

Please check with your hotel to see if they provide airport shuttle service. If you have arranged for a hotel shuttle, they will pick up across from the baggage claim entrance, on the other side of Terminal Drive, near the parking garage. 

The rental car return is located in the parking garage. Rental car key drop boxes are located in the garage and baggage claim. Driving directions to the rental car return area in the parking garage can be found on the Driving Journey Map.